Delivery Information

Shipping Info:

 

We try to ship every UK order for next working day delivery. Orders placed before 3.00pm will usually be packed and shipped the same day. On the rare occasion our stock runs out or your delivery is delayed we will contact you and let you know there is a delay. Orders are dispatched on working days (Monday-Friday, excluding public holidays). Small items are sent first class via Royal Mail. Large items are dispatched via Parcelforce.

 

Standard Charges and Delivery Times:

 

Destination Orders up to £20 Orders £20 and over Normal Delivery Time (Estimated)
UK (Except areas listed below)  £6.00 £12.00 (up to 4kg)* 1 - 2 Working Days
Northern Ireland / Scottish Highlands / Channel Islands  £6.00 £12.00 (up to 4kg)* 2 - 3 Working Days 
Europe, ROI (Airmail)  £12.00 £25.00 (up to 2kg)* 3 - 5 Working Days
International, (Airmail)  Please enquire Please enquire Varies

* Prices / delivery times vary for large items and larger orders. Contact us for an exact quote before ordering.

 

EUROPEAN ORDERS:

THERE MAY BE SIGNIFICANT DELAYS TO THE ESTIMATED TIMES SHOWN ABOVE DUE TO COVID-19 AND NEW CUSTOMS PROCESSES FOLLOWING BREXIT.

IF YOUR ORDER IS URGENT, PLEASE CONTACT US FIRST TO DISCUSS EXPRESS DELIVERY RATES.

THANK YOU FOR YOUR UNDERSTANDING AND PATIENCE.

 

Taking Delivery:

 

The delivery company will require a signature as proof of receipt. Although we recommend you sign for your own goods, it is not required that the signature be from the specified recipient.

Do not schedule or commence any installation work until after you have received your order and checked all the goods are correct and complete. This will enable you to resolve any issues and order additional parts if necessary. Any problems or queries should be reported within 24 hours of delivery.
 

 

International Orders (Europe & Worldwide):


Please note that international orders may be subject to unpredictable customs delays and you could be required to pay local taxes and import duties over which we have no control.

Orders outside Europe vary in delivery times, we will be happy to advise at time of order.

 

Any questions?

 

We are here to help so if there is any problem with your order or if you have any questions then do feel free to contact us as soon as possible.